Computer Security in a Cloud-Based World

computer security blog header

Computer security may not be on your list of things to worry about, but take our word for it: taking precautions to protect your course against security threats is getting more and more critical.

4 Steps to Protecting Your Data & Your Operations From Malware

Like nearly every business in the United States, your golf course and pro shop are undoubtedly reliant upon technology.

Businesses of every size require computers, devices, and the Internet to stay relevant in a business world that can no longer function without them. Being a cloud-based service, we at foreUP are especially aware of the convenience that comes along with the ability to deliver our service to anyone with an Internet connection. However, we also recognize the risks that come along with being on the web.

We take great care to build our golf management software in a safe, secure way that protects our clients and their customer data.

However, we can’t do it on our own!

Protecting your customers and keeping your point of sale or tee sheet software secure is a joint effort, and your golf course needs to be prepared and diligent in doing your part.

Because you access foreUP, or other cloud-based softwares, from your course computer or personal laptop, it is important to make sure that your computers and devices are clean and secure. Maintaining the computer security requires staying virus and malware free.

Before we get to the steps you should take, there are some things to understand about Malware and how it makes it way into your system.

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monkey covering ears

Choosing a Point of Sale Software; It’s Not Monkey Business

The whole nightmare-of-a-buying-process involved in choosing a point of sale software, or any software for that matter, can often be SO overwhelming that golf course managers just ignore it and avoid looking, even though they know they need a better solution.

monkey covering ears

Don’t be this monkey. He doesn’t know how to run a golf course.

It can be painful, and it’s understandable. There are lots of things to worry about, including what in the world to look for, and how to know if you find it.

But you can’t allow your fear of the unknown prevent you from propelling forward the success of your golf course, club, or pro shop; technology is so powerful that not making a decision just isn’t an option.

In other words, software shopping is a necessary nightmare.

So we asked ourselves, what is something we wish WE had when shopping for software? The answer, we found, was insider knowledge.

You Don’t Have To Be An Expert To Make Expert Decisions

Getting insider knowledge from an expert in the technology you’re evaluating doesn’t necessarily make the decision-making process simple, Read more

Text message thread to golfer on course

In The Press: foreUP Golf Software Announces Integrated Two-Way Text Messaging

Lindon, UT

July 20, 2017: The first cloud-based provider of golf management software, foreUP Inc., today announced they have added bi-directional text, or “2-Way Texting,” functionality to their suite of golf course and pro shop management solutions.

golfer reading text sent with foreUP

Send and receive text messages with your players, right from your front desk.

2-Way Texting is being introduced as a complimentary add-on feature for golf courses using foreUP, and the foreUP Marketing tool, to manage their day-to-day activities. Course staff will be able to have one-to-one conversations with customers/players from within their foreUP software interface, engaging them with the communication method preferred by a growing number of players in every age bracket.

 

(Read the release on The Golf Wire)

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2-Way Texting: The Biggest Thing Since The iPhone

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When is the last time you sent a player a text?

No no, let’s be more specific.

When is the last time a player sent you a text?

Text message thread to golfer on course

Unless you’ve been whipping out your personal smartphone and having one-to-one text conversations with your golfers, it’s safe to say you …haven’t.

Why would I want my players to text me?

No need to think outside of the box just yet. Below are five scenarios that scream pretty loudly, to us, that sending and receiving texts from your customers is going to take your course to a whole new level.

But first, a video!

 

Scenario One:
John is on hole six.
John is thinking about where to go for lunch after his round.
John receives a text from your front desk, asking if he’d like to have something started for him in the grill.
John responds with a food order.
John gets excited about going straight to his food when he’s done playing.
John tells his party to get in on the action.

Result:

  • Increased F&B sales
  • Customer experience skyrockets
  • Positive buzz about your course spreads
  • F&B staff efficiency improves

 

Scenario Two: 
Judy is on hole six.

The group playing behind Judy is quickly approaching.

Judy receives a friendly text from the front desk, letting her know the group behind her is moving quickly, while her group is taking longer than usual.

The front desk suggests that Judy let the group behind her play ahead.

Result:

  • Judy is happy, because she isn’t rushed.
  • The group behind Judy is happy, because they don’t have to wait.
  • The front desk is happy, because they didn’t have to send someone to manage pace of play.

 

Scenario Three:
Bob is starting his round.

While walking to the next hole, Bob gets a text from the Head Pro.
The text says, “Good morning, Bob! John, the Head Pro, here. Respond to this text to get a tip for hole five.”

Bob, anxious to improve his game any way he can, responds to the text while walking from hole four to hole five.

John responds with, “The greens are moving quickly today. Try to aim for the back left of the green, using a slow backspin.”

Bob follows the advice, nodding to himself as he notices the truth behind what John suggested.

Bob goes home, tells his friend about the cool “text a tip” service at your course, and leaves a great review for your course on Google Places.

Bob’s personalized experience leads him to walk through the pro shop and pick up a few things he wouldn’t have.

Result:

  • Improved customer experience
  • Increased new and repeat business
  • Increased revenue for the pro shop
  • More online visibility due to Bob’s online review

 

Scenario Four:
Carol is on hole 12.

Carol receives a text from the front desk that says,”Hi Carol! Please be aware that lightning is currently within 15 miles. As your’e finishing your round, keep in mind that we will have to pull everyone off the course if it gets within 8 miles. We will let you know, but–in the meantime–good luck on your game!”

Carol speeds up so she can finish her round without being kicked off the course by an inopportune lightning storm.

Result:

  • The course saves time by notifying players easily.
  • The pace of play improves, spurred by players worried about the storm.
  • Players experience is much better, despite the impending storm.

*Keep in mind that, using our text marketing tool, you can ALSO send messages to everyone on your tee sheet for a specific day OR timeframe. 

ex: Through foreUP, send a text to everyone on the tee sheet who has started within the last 45 minutes. “Hello golfers! Just letting you know that lightning is within 15 miles. If/when it gets within 8, we’ll notify you and pull everyone off the course. Thanks!” 

 

Scenario Five: 
Larry just got home from a less-than-pleasant morning on the course.

Larry receives a text from the course asking how his experience was.

Larry responds to the text, indicating that he’d gotten a late start and had to quit his game at hole 7.

Your team responds, suggesting that he come back in the next day for half price.

Larry takes them up on the offer, and has a great round the following day.

Result:

  • Repeat business for the course
  • Improve customer experience
  • Increased new business due to Larry’s word-of-mouth referrals

If you’re using foreUP, you can use 2-Way Messaging–already! So what’s the first thing you’ll text YOUR players?

foreUP users can find a tutorial for the new feature by logging into their software and watching the video, here.

 

question mark on blackboard

The 411 on foreUP and 3rd Party Tee Time Booking Engines

Recently, there has been some confusion surrounding whether or not foreUP has relationships with 3rd party booking engines. And, if so, what that relationship entails.

We’ve put together an FAQ to clear up questions or concerns our customers, and future customers, may have.

What kind of relationship does foreUP have with aggregate tee time booking companies?

foreUP has limited integrations with some third party service providers. In other words, our developers have created APIs for our customers who are already using those 3rd party tee time booking services.

api integration enables communication

An API simply allows two separate softwares to safely communicate in the background.

 

What is an API?

An API allows two separate companies to communicate with each other in the background. Essentially, that background communication automates an otherwise manual process.

Why create API integrations for our customers at all?

These have been created AS PROMPTED by our customers who feel they need these aggregate sites in order to book additional tee times.

Our intent is only to better serve you by simplifying any of your existing business processes, and ensuring that your business data stays inside your business.

What does a foreUP API integration do?

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question marks in cloud

3 Critical Things To Ask Before You Choose a Point of Sale

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Trust & Transparency

Time to choose a point of sale for your business? Selecting your POS and reservation system is perhaps one of the most important decisions you will make as a growing business; the software you choose will become an integral part of your daily operations.

However, the stability and maintenance of that software is completely out of your hands. Any problems, bugs, or outages in the software will have a huge impact on your business. It’s important to choose a point of sale with solid software provided by a company who treats you as a partner–not a client.

It’s hard to identify the types of attributes that you should be looking for in a software provider, but you can gauge how they will treat you and your business by how they handle any major issues or software outages.

 

3 Questions To Ask Before You Choose a Point of Sale


Question One: Where is your status page?

man looking at computer

Any reasonable point of sale or other software company will provide a status page of their entire system. The status page should give you an overview of:

  • What’s working
  • What’s not working
  • History of past incidents

Why Do You Want A Status Page?

Having a status page shows a level of competence, trust, and transparency. This should be the central location where you can get immediate updates on problems within the system. Many people don’t think to ask for this before they choose a point of sale, not realizing its importance until it’s too late. 

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hand holding sun with foreUP logo

Sunrise/Sunset: The Most Requested foreUP Feature is Here!

sun on hand with blog title

Here comes the sun! DUN na nah nah! 

We’re so excited to announce the launch of our most requested feature, now included with your foreUP software: Tee Sheet Sunrise/Sunset! 


Sunrise/Sunset:

What you need to know to be successful?

Q: What is the Sunrise / Sunset feature?

A: The Sunrise / Sunset feature is a dynamic timing tool that automatically updates your first available tee time according to the day’s sunrise time, and the last available tee time according to the sunset time.  

 

Q: How do I know if I am eligible for the Sunrise / Sunset feature?

 

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golf balls spilling out of basket

Introducing Bulk Edit

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We are releasing a new and improved bulk edit tool! Coming first to the new customers module, and being implemented into all modules as we continue to improve foreUp software for you, the new bulk edit allows you to edit and modify data for many customers at once.

 

You now have the power to edit the customer information for every customer, or as little as two customers at the same time.

Q: What can I edit?

A : Pretty much anything!

 

Here is how the feature works:

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foreUP software on ipad and mobile phone

Brand New foreUP UI Customers Module

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Today here at ForeUP we are pleased to announce our newest release! A redesigned customers module, and we think, it’s a pretty big deal.  We have spent a ton of time and energy getting to know just what you our customers are wanting, how you are using it, and how we can make things better for you.  This is just the first of many new major product updates coming in 2017, for you to look forward to! Here is a quick rundown of the new hotness that we are checking with  a fine-toothed comb making sure it is the absolute best for you.

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foreUP logo image

Day 1 of 12 Days of Christmas: Mobile Starter Sheet

 

While a partridge in a pear tree is certainly a nice thought, here at foreUP, we thought this feature might be just a little more useful. It’s been called ‘a dream come true’, ‘the best thing that has ever happened to me’, and ‘a Christmas miracle’, but for simplicity’s sake, we’ll just call it the Mobile Starter Sheet. 

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